Privacy Policy

MedTrail Technologies Private Limited is​ a private limited company incorporated under the Companies Act 2013, having its registered office at A 16, Mohan Co-operative, New Delhi - 110044 (hereinafter referred to as ​“We”​, “Company”, “Our” or “Us”​ ,​ where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns). The MedTrail Services are designed to cater to information needs of various stakeholders (“Users”) of the healthcare system and involves capturing, storage and transmission of healthcare information. This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you”, “your”, “yourself” or “User” or “Users” in this Privacy Policy). We have created this Privacy Policy to ensure our steady commitment to the privacy of the information of the Users who interact with our Services (as defined below in Clause 1). Your use of and access to the Services is subject to this Privacy Policy and our Terms of Service. Any capitalized term used, but not defined, in this Privacy Policy shall have the meaning attributed to it in our Terms of Service.

The headings used herein are only for the purpose of arranging the various provisions of the Privacy Policy. The headings are for the purpose of reference only and shall not be interpreted to limit or expand the provisions of the clauses contained therein.

  2. In this Privacy Policy, unless the context otherwise requires, the terms defined shall bear the meanings assigned to them below, and their cognate expressions shall be construed accordingly.


  4. This Privacy Policy is published in compliance with, inter alia,

    This Privacy Policy states the following:



  7. Privacy of the Parties is of prime importance to MedTrail and all services are strictly designed within the jurisdiction of laws defined by the Government of India.

    Generally, the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

    The information collected from you by MedTrail shall constitute ‘Personal Information’ or ‘Sensitive Personal Data Information’ under the SPI Rules.

    “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such a person.

    The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean Personal Information about that person relating to:



  10. All the information provided to MedTrail by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. Such information in its original form will never be shared with any Third Parties without an explicit consent from the User. You understand that MedTrail may use certain information of yours, which has been designated as Personal Information or ‘Sensitive

    Personal Data or Information’ under the SPI Rules for the following purposes:

    We may use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.

    In case we are acquired by or merged with another company, We shall transfer information disclosed by You and information about You to the company we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email/by putting a prominent notice on the Website/Application before Your Personal Information is transferred and becomes subject to a different privacy policy.

    The Users expressly agree and acknowledge that the Company collects and stores the User’s Personal Information and/or Sensitive Personal Information in a secure cloud based platform which is provided by the User from time to time on the Website/Application/ Web Portal or while using other Services. The User is aware that this information will be used by the Company to deliver its services and help customize/improve MedTrail experience safer and easier but no personally identifiable information will be shared with any Third Party under any circumstances without User’s explicit consent unless directed by the law.



  13. On mobile devices, some components of MedTrail application will run in background mode to connect to MedTrail’s hardware and transfer data to the mobile device over Bluetooth. This is to ensure that data from MedTrail's hardware is synced to the mobile app, sent to MedTrail’s cloud and processed even while the application is in background mode.


  15. In accordance with applicable laws, We will use the User Information for as long as necessary to satisfy the purposes for which such User Information was collected (as described in Section 4 above) or to comply with applicable legal requirements.


  17. You have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Information/Sensitive Personal Information.


  19. We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Company’s Websites are not intended for use by minors, We respect the privacy of minors who may inadvertently use the internet or the mobile application.


  21. You acknowledge that this Privacy Policy is a part of the Terms of Service of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, the App and its Services signifies your assent to this Privacy Policy. Your visit to the Website, use of the App and use of the Services is subject to this Privacy Policy and the Terms of Use.


  23. We use data collection devices such as "Cookies" on certain pages of our Website/Applications/Web Portal. Cookies are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a “Cookie”. Cookies can also help us provide information which is targeted to your interests. Cookies may be used to identify logged in or registered users.


  25. MedTrail may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way MedTrail treats User Information, or in the Privacy Policy itself, MedTrail will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact to deactivate your account. Unless stated otherwise, MedTrail’s current Privacy Policy applies to all information that MedTrail has about you and your account.

    If a User uses the Services after a notice of changes has been sent to such User or published on the Website/Application/Web Portal, such User hereby provides his/her/its consent to the changed terms.


  27. Should you have questions about this Privacy Policy or MedTrail’s information collection, use and disclosure practices, you may contact the Data Protection Officer appointed by MedTrail. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your Personal Information.

    If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

    Name: Nikhil Agrawal
    MedTrail Technologies Private Limited,
    A-16, 2nd Floor, Mohan Co-operative, New Delhi-110044
    Phone: +91 8586999698