We, MedTrail Technologies Private Limited, a private limited company incorporated under the Companies Act 2013, having its corporate office at A 16, Mohan Co-operative, New Delhi - 110044 (hereinafter referred to as “We”, “Company”, “Our” or “Us”, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns). The MedTrail Services are designed to cater to information needs of various stakeholders of the healthcare system and involves capturing, storage and transmission of healthcare information. This Privacy Policy is drafted to ensure our steady commitment to privacy of the information of the persons who interact with our Services.

The headings used herein are only for the purpose of arranging the various provisions of the Privacy Policy. The headings are for the purpose of reference only and shall not be interpreted to limit or expand the provisions of the clauses contained therein.


In this Privacy Policy, unless the context otherwise requires, the terms defined shall bear the meanings assigned to them below, and their cognate expressions shall be construed accordingly.

All other words and expressions used but not defined in this Privacy Policy, shall have the same meanings assigned to them in the Terms of Service.



Privacy of Parties is of prime importance to MedTrail and all services are strictly designed within the jurisdiction of laws defined by Government of India. MedTrail needs to collect, access and store Personal Information and/or Sensitive Personal Information of its Users in order to serve the Users. The Users expressly agree and acknowledge that the Company collects and stores the User’s Personal Information and/or Sensitive Personal Information in a secure cloud based platform, which is provided by the User from time to time on the Website/Application/ Web Portal or while using other Services, including but not limited to the user name, passwords, email address, phone number, name, address, age, date of birth, sex, nationality, height, weight, information about past and present diseases, allergies, previous treatments, medical history, diagnosis reports, prescription and any other images or other information uploaded/published by the User voluntarily on MedTrail. The User is aware that this information will be used by the Company to deliver its services and help customize/improve MedTrail experience safer and easier but no personally identifiable information will be shared with any Third Party under any circumstances without User’s explicit consent unless directed by the law.

The User expressly agrees and acknowledges:


All the information provided to MedTrail by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. Such information in its original form will never be shared with any Third Parties without explicit consent from the User . You understand that MedTrail may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules,

We may use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.

In case we are acquired by or merged with another company, We shall transfer information disclosed by You and information about You to the company we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email/by putting a prominent notice on the Website/Application before Your Personal Information is transferred and becomes subject to a different privacy policy.


Your information is regarded as confidential and therefore shall not be divulged to any Third Parties, unless if legally required to do so to the appropriate authorities, or if necessary for providing the services of the Website/Application/ Web Portal.


We use data collection devices such as "Cookies" on certain pages of our Website/Applications/Web Portal. Cookies are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "Cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered users.


We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside MedTrail Technologies Private Limited. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that We have accessed. The Users indemnifies MedTrail from any legal liabilities in case of any security breaches beyond the control of Our standard security procedures.


On mobile devices, some components of MedTrail application will run in background mode to connect to MedTrail’s hardware and transfer data to the mobile device over bluetooth. This is to ensure that data from MedTrail's hardware is synced to the mobile app, sent to MedTrail’s cloud and processed even while the application is in background mode.


You agree and undertake to indemnify Us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Website/Application/Web Portal or otherwise and Your use and access of Website/Applications/Web Portal, Website/Applications and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which you may have disclosed to such Third Parties.


Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.


MedTrail may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way MedTrail treats User’s Sensitive personal data or information, or in the Privacy Policy itself, MedTrail will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact to deactivate your account. Unless stated otherwise, MedTrail’s current Privacy Policy applies to all information that MedTrail has about you and your account.

If a User uses the Services after a notice of changes has been sent to such User or published on the Website/Application/Web Portal, such User hereby provides his/her/its consent to the changed terms.


Should you have questions about this Privacy Policy or MedTrail’s information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by MedTrail. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:

Name: Nikhil Agrawal

MedTrail Technologies Private Limited,

A-16, 2nd Floor, Mohan Co-operative, New Delhi-110044

Phone: +91 8586999698